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Internal Communications Projects Coordiantor , praca Kraków, Małopolskie Polska

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell's global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.

Internal Communications Projects Coordiantor
Miejsce pracy: Kraków, Zabierzów (pow. krakowski)

These roles are within the Internal Communications Centre of Excellence, established to develop and execute Shell’s internal communications strategy on a global basis. The CoE supports the delivery of Shell’s business goals and priorities by ensuring consistency in strategy, systems, processes and tools across corporate, business and functional internal communications. The key objectives of the CoE are to: connect staff with strategy to ensure each employee understands their personal contribution to the company’s success; connect leaders with staff at all levels to strengthen employee engagement and motivation and drive a high performance culture; and connect the organisation with the external world and customers.

The Internal Communications Central Operations Programmes Adviser serves as a strategic business partner and builds collaborative relationships with key internal stakeholders to support strategic internal communications programmes and campaigns as well as vital communications related to specific business or functional change projects across the company (e.g. Standard IT products and services roll outs) as assigned.


  • Delivers and supports defined cross-business communications programmes and communications related to change and engage projects, developing and maintaining a strong working relationship with IC colleagues

  • Rigorously uses the internal communications planning process for change & engage projects and internal campaigns projects and understands and determines business needs, impact assessments, and know-feel-do objectives

  • Delivers within a “consultancy” approach in the Internal Communications Centre of Excellence and uses fit-for-purpose resources from the relevant practice areas to execute plans and deliver internal communications strategy, products and services

  • Applies basic measurement analysis of programmes

  • Demonstrates good spend stewardship, using the principles of Demand Management. Courageously challenges non-compliance.

  • Provides briefing materials to practice areas and ensures timely, fit-for-purpose delivery of products and services

  • Implements ad hoc, quick turn-around communications activities

  • Demonstrates an understanding of existing internal communications tools and channels (Intranet, Sharepoint, Yammer, Video).

  • Dimensions:

Potential exposure to and interaction with senior business and functional leaders.

Delivers and supports local behavioural programmes and communications related to specific business, country or functional projects across the company as assigned.


The successful candidate is expected to demonstrate most of the following attributes:

  • Communications professional with experience in developing, managing and executing internal communications in support of Shell’s business objectives.

  • Demonstrated ability to write and edit at an advanced level in the English language for a variety of internal audiences.

  • Knowledge of change communications

  • Influencing skills and able to assimilate quickly in a project environment. Able to juggle multiple projects at the same time whilst keeping a clear overview.

  • Appreciation of and experience in working with HR/Organization Effectiveness/Learning.

  • Knowledge across the broader internal/external communications function to enable successful strategic counsel.

  • Able to secure the trust of senior leaders and contributing as a strategic business partner, counsellor and adviser, and/or experience in an agency or consultancy as an account director or client-relationship manager. (both need to have this)

  • Demonstrated ability to build collaborative relationships focused on shared outcomes.

  • Proven capabilities to deliver under time pressures and shifting priorities.

  • Supporting experience in other disciplines or specialties of business consultancy, communications, marketing or public relations will be seen as an advantage.

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world's biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects

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Shell is an Equal Opportunity Employer