Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
OR OUR INTERNATIONAL CLIENT LOCATED IN PRAGUE, WE ARE CURRENTLY LOOKING FOR A SUPPORT ENGINEER with one of the following languages: FRENCH, DUTCH, SPANISH, ITALIAN, GERMAN, CZECH.
- Monitoring infrastructure remotely,
- Ensuring that assigned infrastructure at the client site is configured, installed, tested and operational,
- Identifying problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail,
- Providing remote support to clients,
- Identifying the root cause of incidents and problems,
- Preparing RCA for business critical incidents and downtime,
- Following the three-strike rule to monitor resolved tickets.
- Participating in daily performance huddles, identify causes of performance shortcomings and provide suggestions for improvement,
- Performing the role of operations specialist during shift to monitor SLA/ OLA and ensure all measures are taken to avoid breaches,
- Developing detail work instructions for L1 Engineers to follow and complete requests, process events and resolve incidents,
- Reviewing the recurring or high impact incidents and manage them through problem management process,
- Submitting change implementation plan with risk assessments and roll-back actions.
- 2+ years experience required in network administration or support
- Experience supporting clients with any of the following technologies: Cisco, BlueCoat, Juniper, F5, Aruba, Nortel, Extrem, Alcatel, Infoblox, Avaya, Genesys, Polycom, Tandberg, HP, VMware, EMC, NetApp, CheckPoint, RSA,
- Proficiency in English & any of the following: French OR Dutch OR German OR Italian OR Czech,
- Any certifications in the abovementioned technologies would be helpful.
- Great working atmosphere in an international team,
- 5 weeks of vacation,
- Over standard health care,
- Notebook and mobile phone including data tariff per company standards.
Zastrzegamy sobie możliwość odpowiedzi tylko na wybrane aplikacje.