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Deal Management Specialist wit...

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Deal Management Specialist with French , praca Kraków, Małopolskie Polska

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell's global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.

Deal Management Specialist with French
Work Location: Kraków
Responsibilities:
This job sits within the Deal Management Journey forming a critical part of the Customer Fulfillment Cycle. Customer Operations Specialist - Deal Management supports Account Managers in on-boarding Customers to Shell and delivering all relevant changes to the customer agreement throughout the contract life-cycle.
  • Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance, in compliance with the Play Book
  • Execute contract legal and fiscal requirements, working with local legal focals
  • Own contract documentation archiving and termination of customer contracts
  • Set up and maintain end to end pricing data, including confirming pricing, managing price increases and changes, implementing rebates and charge backs
  • Act as resolution owner of Customer complaints
  • Maintain Sales Hierarchy, contract registers and banding adherence
  • Set up and amend Customer master data
  • Maintain master data integrity
Requirements:
  • Bachelor degree preferred (Business related major) or equivalent experience
  • Excellent French (min.C1) and very good English (min. B2)
  • Previous experience in Customer service or operations
  • Experience in Microsoft Office
  • Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures
  • Able to demonstrate a continuous improvement mind-set
  • Demonstrated communication and relationship building skills
Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world's biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects

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Shell is an Equal Opportunity Employer

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